Returns & Exchanges

Making a return / exchange for new size
To change for a new size, you simply place a new order in the Webshop and return the product you do not want. To make a return, use the prepaid UPS retu...
Tue, 30 Jul, 2019 at 3:29 PM
I want to make an exchange. How do I do it?
It's quite simple: - Place a new order for the items you want to exchange to today, in our webshop. Your new items will be with you in just a few days...
Tue, 30 Jul, 2019 at 3:31 PM
I don't have a return shipping label. What do I do?
Send an email to webshop@icebug.se and we will get back to you with a prepaid return shipping label.
Tue, 30 Jul, 2019 at 3:32 PM
I have made the return, have you received it?
It takes about a week for your return to come to us and be processed. As soon as we have received your goods, you will receive a confirmation via e-mail fro...
Wed, 19 May, 2021 at 2:11 PM
How to make a return when having a voucher
Return the shoes as usual and send a picture of the submission receipt and we will update the code so that you can order a new pair of shoes with the same d...
Wed, 19 May, 2021 at 1:56 PM