It takes about a week for your return to come to us and be processed. As soon as we have received your goods, you will receive a confirmation via e-mail from us.



To avoid a payment reminder from Klarna, we recommend that you do one of the following:

  • Pay your entire invoice. We will refund you when the return is approved.
  • Report return to Klarna in their app, online at https://www.klarna.com/  Then your invoice will be paused until we have handled your return. It will then be credited if you returned the entire order. If you returned parts of the order, a new and updated invoice will be sent out instead.

 

For further questions, contact webshop@icebug.se.